Support
Contact
Write to us in English or Turkish. Add your username from Settings › Account & profile.
Company
- Legal name
- Yakala LLC
- Postal address
- TODO: registered postal address of Yakala LLC
- Phone
- TODO: support phone number
- [email protected]
Common questions
- My steps did not turn into Bolts.
- Open the Apple Health app and check that Yakala may read your steps: Profile › Privacy › Apps › Yakala. Then sync again in the game. Bolts have a daily limit.
- Do I need the Apple Health app?
- No. Every part of the game plays without it; your steps only add Bolts.
- How do I delete my account?
- In the game, or by email.Delete your account
Report a player
Email us the player's username, where it happened and when. Add a screenshot if you have one. We read every report.
Fitness Premium
- Cancel
- Fitness Premium renews every month until you cancel. Cancel at least 24 hours before the period ends.
- On iPhone
- Settings›your name›Subscriptions
- On Android
- Google Play›Payments & subscriptions›Subscriptions
- Refunds
- Apple and Google handle refunds for purchases made in their stores.
Deleting the game or your account does not cancel the subscription.